Abdullah Bader Alharbi العربيةEnglish

Makkah, Saudi Arabia

Abdullah Bader Alharbi

Technical Support Engineer · IT Service Management & Digital Transformation

Get in touch Featured project

Positioning

Professional profile

Technical Support Engineer with an ITIL® 4 Foundation certification and hands-on experience in IT Service Management, IT Operations, Technical Support, Digital Transformation and Process Automation. Skilled in troubleshooting IT systems and applications, optimizing IT workflows, managing service delivery, implementing digital solutions and creating Power BI dashboards. Experienced in requirements gathering and supporting IT projects to improve operational efficiency and business processes.

  • Based inMakkah, Saudi Arabia
  • Current roleTechnical Support Engineer
  • LanguagesArabic and English

Capabilities

What I bring

  • 01ITIL best practicesIT Service Management
  • 02IT Service Desk operationsIT Service Management
  • 03Service Desk optimizationIT Service Management
  • 04AutomationDigital transformation
  • 05UX/UI designDigital transformation
  • 06Power BI & dashboardsData
  • 07Data analysisData
  • 08ISO 27001 supportSecurity
  • 09Team coordinationCollaboration

Career

Experience

  1. October 2025 Present

    Current role

    Technical Support Engineer

    Makkah Hotel & Towers · Makkah, Saudi Arabia

    • Manage IT Service Desk requests, incidents, workflows, SLA rules and escalations using ITIL practices
    • Technical support for business-critical IT systems and applications, keeping service continuity across hotel operations
    • Digital transformation and change management: implementing digital solutions, gathering requirements, supporting user adoption
    • Automated repetitive tasks and converted manual processes into digital workflows to save time and reduce workload
    • Power BI dashboards to monitor IT service performance, SLAs and operational data
    • Coordinate with departments, management and vendors on IT projects and system improvements
  2. March 2025 September 2025

    Cybersecurity Risk Specialist (Tamheer Program)

    Makkah Hotel & Towers · Makkah, Saudi Arabia

    • Assisted with ISO 27001 and NCA implementation and documentation
    • Helped improve internal security procedures and documentation
    • Monitored system logs and email activity
  3. June 2024 August 2024

    IT Intern

    King Fahad Armed Forces Hospital · Jeddah, Saudi Arabia

    • Installed operating systems and supported IT asset inventory
    • Helped convert paper-based forms into digital forms by gathering requirements and designing interfaces in Figma
    • Created Power BI reports and supported database monitoring

Featured project · 2024

No Bag Left Behind!

Graduation project: a real-time AI detection system that improves security in public places by identifying unattended luggage. Accepted as an IEEE scientific paper and presented at ICAISC 2025.

Graduation project, Umm Al-Qura UniversityReal-time AI detection

Read the case study

Credentials

Education and certifications

Education

  • 20202024

    Bachelor in Computer Science

    Umm Al-Qura University

Achievements

  • IEEE paper accepted and presented at ICAISC 2025

    For the graduation project No Bag Left Behind!

Certifications

  • 01ITIL® 4 FoundationPeopleCert
  • 02Exploratory Data AnalysisIBM
  • 03SQL IntermediateSoloLearn
  • 04Data Analysis BootcampGoogle Developer Groups

Contact

Let's talk

For a new role, a collaboration, or a conversation about the work.

Email

abdullah.b.alharbi@hotmail.com